Navya Prints customer information
Returns and Order Issues
Custom products are made for your order, so they are handled differently from ordinary retail returns.
Last updated September 27, 2026
Custom and personalized goods
Approved custom, printed, embroidered or personalized goods are generally not returnable because they cannot be resold. Blank, non-custom goods may be eligible for return when the product page or quote permits it.
Damage, defects or shortages
Inspect the shipment promptly. If an item is damaged, defective, materially different from the approved proof or missing, contact us within 7 calendar days of delivery with the order number, affected quantity and clear photos of the product and packaging.
How we resolve valid issues
Depending on the issue, we may repair, reprint, replace, provide a partial credit or issue a refund for the affected items. Keep the products and packaging until we confirm whether a return or carrier inspection is required.
Color and placement tolerances
Screen colors, garment dye lots, print methods and manufacturing processes can produce reasonable variations. Minor variations within normal production tolerances are not defects.
Start a request
Email orders@navyaprints.com with your order number and photos. We will acknowledge the request and explain the next step.